Dispatch is answering right now
Call. Do not fill in a form.
(602) 555-0148A dispatcher in Phoenix, at any hour, on any day of the year. No overtime charge and no answering service in another state.
What counts as an emergency, and what can wait until morning
We would rather you called and were told it can wait than sat in a 92 degree house all night wondering.
- overtime premium, at any hour
- 0
- to a human on the line
- <40 sec
- days a year, holidays included
- 365
- after-hours premium
- $0
Three things where we are not your first call
Carbon monoxide alarm sounding
Get everyone outside first, then call 911 or the gas utility. Call us afterwards. Do not go back in to switch anything off.
Smell of gas near the furnace
Do not touch a light switch or a phone inside the house. Leave, then call the gas utility from outside.
Burning smell or smoke from the unit
Switch off at the breaker if you can reach it safely, then call us. If there is visible fire, call 911.
Situations we dispatch on immediately
Say which one applies when the dispatcher picks up. It moves you up the board.
No cooling with a vulnerable person in the house
Infants, anyone over 75, anyone on medication that affects heat regulation. Say this on the call. It changes your position on the board.
No cooling above 105 degrees outdoors
Standard emergency dispatch. Indoor temperatures climb for hours after sunset because the roof and slab keep radiating.
Water coming through the ceiling
Switch the system off at the thermostat. A blocked condensate drain will keep filling the pan for as long as the coil is cold.
Breaker tripping repeatedly
Leave it off. Repeatedly resetting a breaker on a shorted compressor is a genuine fire risk, and it makes a repair more expensive.
No heat below 40 degrees overnight
Dispatched with the same priority as a summer cooling failure, particularly for older residents.
Commercial refrigeration failure
Stock loss starts immediately. Contract customers get their four-hour target; everyone else gets the next available crew.
Tonight's response targets by zone
Staged demo data. On a live site this reads from the dispatch system and moves as crews clear jobs.
- Phoenix42min6 crews
- Scottsdale51min4 crews
- Mesa47min4 crews
- Tempe38min3 crews
- Chandler58min2 crews
- Gilbert63min2 crews
- Glendale55min3 crews
- Peoria71min1 crew
- Surprise88min1 crew
- Avondale66min2 crews
- Goodyear74min1 crew
- Paradise Valley49min2 crews
- Ahwatukee44min3 crews
- Cave Creek92min1 crew
- Queen Creek84min1 crew
- Sun City79min1 crew
Emergency questions
Do you really answer at 3am?
A person answers, not a voicemail box and not a call centre in another state. Our dispatchers work out of the Phoenix office on a rotating night shift. Between June and September we run two dispatchers overnight because that is when the volume is.
Is there an overtime or after-hours charge?
No. Our rate at 2am on a Sunday in July is the same rate as 10am on a Tuesday in February. We took the after-hours premium out in 2019 because in this climate a night-time failure is not a luxury call, it is the normal case.
How fast will someone actually arrive?
This site publishes no measured arrival time - no median and no average - because those are a performance record and a company that does not exist has not performed. The minutes beside each zone on the dispatch board are staged demonstration numbers on a timer, and the board says so. What you should expect from a real contractor: a specific window given on the call rather than a range covering the whole day, a note that distance matters (a Surprise or Queen Creek address will not match a central Phoenix one), and a text when the crew is running late instead of silence. Ask for all three before you agree to a visit.
What should I do while I wait?
Switch the thermostat to off rather than leaving it calling for cool, because a system running with a failed component can turn a cheap repair into an expensive one. Open the electrical panel and check whether the AC breaker has tripped. If it has, reset it once. If it trips again, leave it off and tell the dispatcher, because that changes what we bring on the truck.
Still hot? Stop reading and call.
A dispatcher in Phoenix answers in person at any hour, and the rate at 3am is the rate at 10am.